01
No Refund
Once an order has been confirmed and payment has been received, the amount paid is non-refundable. Customers are requested to verify their order details before making the payment.
02
Advance Payment
Any advance payment made towards an order is non-refundable. Once the payment has been processed, it cannot be claimed back as a refund.
03
Original Product Replacement
If the original product received is damaged, defective, or there is an issue attributable to the seller, the product may be replaced after verification. Replacement is subject to applicable conditions and availability. No refund will be provided in place of the replacement.
Important
Customers are advised to carefully check the order and product details before placing an order. Eligible replacement requests should be reported to customer support within the applicable time period and may require verification of the product and order details.
General Terms
- All confirmed orders are subject to the refund policy stated on this page.
- Advance payments are non-refundable.
- Where a replacement is approved, only the original product may be replaced as applicable.
- Replacement does not create an entitlement to a cash refund.
- Replacement requests may be reviewed and verified before approval.
- Customers should retain the original product, packaging, invoice, and order details until the request is resolved.
Need help with a replacement request?
Please contact OM Homoeo World customer support with your order details and relevant product information. Our team will review the request according to this policy.